Return & Exchange

Return & Exchange

  • We are responsible for what we sell. Jadeblue.com offers a simple and easy 15 day return policy. You can conveniently return or exchange any item within 15 days from the date of delivery.
  • Please do not accept any order if seal is broken/unsealed at the time of delivery.
  • All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted.
  • All items purchased from jadeblue.com (with the exception of Kurta sets, Sherwani, Indowestern, Bandhgalas/Jodhpuris, Suits, gift vouchers and free items) can be returned for a full refund within 15 days from the date of delivery (as recorded by the shipping provider).
  • The customer will get cash refund as a bank transfer into their account.
  • Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
    • The items should be unused and unwashed.
    • The packaging should have the original packaging and tags in place.
    • They should be returned within 15 days from the delivery date.
    • They should not include kurta sets, sherwani, indowestern, bandhgalas/jodhpuris, suits, gift vouchers and free items.
  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  • A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items.
  • In case of orders where reverse pick-up may not apply, customers will have to self-ship the items.
  • Please make sure that the items to be returned are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
  • We do not offer an exchange for orders from outside India. If you would like a different size or color, please return your unwanted item for a refund and place a new order.
  • The customer will get cash refund as a bank transfer into their account.

The Return Process

Online Return / Exchange

You can return or exchange an item online at jadeblue.com by following the below steps.

For Registered Users:

  • Log in to the 'My Account' section at jadeblue.com.
  • Choose the order that needs modification.
  • Select the product to return or exchange and fill in the required information.

To return or exchange an item now, click here.

For Guest Users:

  • Click on Order Return from footer Menu at jadeblue.com.
  • Choose the order that needs modification.
  • Select the product to return or exchange and fill in the required information.

To return or exchange an item now, click here.

Customer Support

For any other queries, you can speak to our customer care team either by calling on +91 98240 46886 (10:30 am to 7:30 pm IST) or by e-mailing at estore@jadeblue.com.
Please have the below information ready before you call customer care or mention the same in the email:

  • Order Number / Registered E-Mail Id
  • Product Name
  • Pick-Up Address

To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. Make sure that the Return Form is completely filled and dropped inside the packet.

*Return Form is an easy-to-fill form that allows you to return the received shipment to jadeblue.com. The Return Form is included in the shipment parcel along with your order. If you have lost your return form, click here to print a new one.
Mention the order details & complete shipping address on the packet as stated below –

Order Number, Product Name & Return Reference Number
Shipping Address:
Jade Blue Lifestyle India Ltd.,
16, Ashwamegh Warehouse, Near Ujala Circle,
Near Ujala Hotel,  Sarkhej,  Ahmedabad – 382210

*Please read the return policy carefully before returning an item.

Credit Returns

The customer will receive a cash refund in the form of a bank transfer into their account.

Terms & Conditions

This Return Policy applies to all items (except kurta sets, sherwani, indowestern, bandhgalas/jodhpuris, suits, gift vouchers and free items) purchased directly from jadeblue.com. The policy is subject to change. Hence, please visit our website www.jadeblue.com for the latest policy.